The Customer Success Talent Playbook: How to Hire, Grow, and Thrive in Customer Success

The Customer Success Talent Playbook, authored by Swati Garg, Parul L. Bhandari, Elizabeth Blass, Ejieme Eromosele, Julie Fox, and Kristen Hayer, shows that great Customer Success starts with great people.This book gives you strategies to build strong teams and explore new opportunities. Written by six award-winning CS leaders, it’s a practical guide for job seekers and hiring managers, with every section written from both perspectives. Inside, you’ll learn how to:RECRUIT AND JOB SEARCH WITH INTENTION: Design roles, clarify titles, advocate with confidence, and drive success through process.GROW AND ALIGN CAREERS: Map out growth paths and ensure genuine fit across people and companies.DEVELOP AND SCALE IMPACT: Train effectively, expand visibility, build networks, and strengthen teams and careers.Whether pursuing your next opportunity or building a high-impact organization, this book will help you hire, grow, and thrive. Read more